Are you jeopardizing your credibility with UMs and UHs? The room is full of business professionals all focused at the podium at the front of the room. The presenter appears relaxed and confident and begins the day’s program. Suddenly, small little words begin to creep into his presentation. I try to remember what he just said, but can not because I’m beginning to count the number of ‘UMs’ he is using. After the meeting, he asked how he did – confident...
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We Are All Afraid. From college students to seasoned professionals – we all fear speaking. It is the number one fear. We fear public speaking even more than we fear death (and spiders – yikes!) So how do we all do it? How can it be that so many of us are actually presenting day after day – even though we fear it? Some just plow right through it. Others avoid presenting as much as possible. But there is one group,...
Continue reading...presentation lesson: smile, you’re on candid camera
SMILE Mirror At the beginning of my career (many years ago) I was provided customer service training. I don’t remember much about the training (apologies to the trainer) because it never really became a habit (learning is not an event). One thing I do remember is the small mirror they provided as the anchor object (to help us remember and practice the new techniques). It was a small hand-held mirror with the word ‘SMILE’ printed at the bottom. A reminder to...
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